When you think of internet speed you are probably looking at only one number. The download speed. After all, this is what connects you to a wealth of information, news, and entertainment. When it comes to streaming you will want to keep the download speed in mind but the more important speed will be the upload speed. This is because you will be uploading your video stream to the internet. The important thing to first understand is not all internet is created equal.
Let’s go over the 3 kinds of internet and how they measure up for streaming.
- DSL can give you download speeds up to 80 Mbps. Upload speeds are typically on the lower side of things. However, this does not mean that they are not good for live streaming. At the bottom of this guide, we have a chart that lists what size of the stream (or video quality) you can have in comparison to your internet upload speed.
- Cable typically has higher download speeds available as well as higher upload speeds. Cable is also typically more reliable than DSL. If your choice is between DSL and Cable compare their upload speeds, then choose what you think will give you the best results.
- Fiber is the top dog in the uploading game. In many cases, you will have a higher upload speed than download speed. If Fiber is available and affordable for you to get, that will be the best solution for you to get the highest quality stream.
Once you have determined what kind of internet you wish to have, it is important to always keep in mind that nothing is perfect. While we would like to think that nothing will go wrong, there may be a time when something does. And we want you to have the best route to the fastest solution possible.
Connectivity Issue Troubleshooting
Since the equipment is different and procedures vary from the internet provider to internet provider and hardware and software providers, we make it a priority to point you to the best solution for tech support available. We are unable to provide technical support for equipment and service that is not our own. That said, we do have this checklist for you to follow. There is also a printable PDF that you can use to list the names and support numbers for your internet, software and hardware providers as you go through these steps.
- Is everything on? I know that seems like a dumb question, of course, everything is on…wait, except for that. Okay, it works now.
- Did you try turning your streaming device on an off again? Again, if it isn’t working now, why restart it? Honestly, no one really knows… it is magic.
- Reset your modem and router. Follow your internet providers guidelines and contact them for any technical support. Again, we are directing you to them, because they will offer you the best support when it comes to internet connectivity.
- Still not fixed? It could be the load on your router. Use our speed tool to run a speed test to find out your current speeds. If you are not getting good speeds, contact your internet service provider for support.
- If your speeds are fine, then it could be that you have too many people on your internet and it is causing congestion, the solution is to make your streaming device top priority in your router. Please see your router manufacturer for assistance in how to set priority levels. If your router is from your internet provider, a lot of times they will also offer support for it as well.
- If you are still not able to see your stream or are experiencing a severely degraded video quality you may need to run an MTR test. To do this you will need to contact one of our customer support specialists.
For the best results, we recommend your streaming upload bandwidth be at least 1.5x the combined bit rate of all your streamed programs (when streaming in SD or above).
Follow the chart below, after running your speed test to determine what resolution you will have when streaming.
|1.5mbps - 5mbps||720p HD|