Emergency Streaming Strategies

ChurchStreaming.TV will provide on-call emergency email support during times of disaster.
In order to ensure our team is available to be able to assist our clients amidst emergency circumstances, please note that only life-threatening scenarios will be eligible for emergency support.
All other support scenarios will be responded to during regular business hours.

 

IMPORTANT NOTES

Amidst disastrous situations it is highly likely that digital services such as internet and cellular coverage may be overloaded or entirely unavailable. In circumstances such as these that are outside of our control, streaming may not be possible.

 

  1. During emergency situations, typical cell coverage may not be available. Thus, we recommend switching mobile devices to roaming if you are encountering any connectivity issues.
  2. Please note that we do not recommend streaming from mobile devices outside of emergency circumstances.
  3. A minimum bitrate of 2500 kbps is required in order to be able to stream, whether from a mobile software encoder or other device.
    1. Your encoder should have a specific setting which enables you to toggle the bitrate of your stream. (Please contact your encoder Support team for assistance if you have any questions regarding configuring your device).
  4. Don't use the "Post-Roll" feature in any of your emergency streams as sudden losses of connectivity may result in your stream ending early.

 

 

How to PROACTIVELY prepare alternative Streaming devices to ensure you are able to stream even if your primary equipment is unavailable

Purpose

  1. Educate you on how to proactively prepare and configure your mobile device to easily connect to ChurchStreaming.TV
  2. Educate you on how to schedule a stream within your ChurchStreaming.TV account
  3. Provide you with a detailed timeline of the actions you will take both within your mobile device and within your ChurchStreaming.TV account

Obtain your ChurchStreaming.TV Streaming Credentials

1. From your ChurchStreaming.TV Dashboard, click "Streaming" from the menu

2. Click "Settings"


 

3. Click the "Equipment Settings" Tab

 

4. Select "Open Broadcaster (OBS)" from dropdown

5. Copy your Streaming URL and write it down for later use

6. Copy your Streaming key and write it down for later

 

Download StreamLabs onto your mobile device

App Store URL's

Connect StreamLabs App to your ChurchStreaming.TV Account

Android devices will need to create a StreamLabs account at Step 5 

1. Open Mobile App and select "Stream Your Camera"

 
2. Select Default layout
 
3. Select the hamburger menu.
 
4. Select Account Settings
 
 
5. Android users will need to first create an account (iOS exempt) and then, regardless of device, select the Custom RTMP "Setup" button at the bottom of the list 
 
6: Specify a name of your choosing within the "Name" field and enter the Streaming Credentials (URL and Streaming Key) you obtained in the Obtain your ChurchStreaming.TV Streaming Credentials section within the respective fields
 

Congratulations! Your StreamLabs app should now be ready to send your stream to your ChurchStreaming.TV account when your channel is online.

 

Please proceed to the following section for how to bring your channel online and so that our system can receive your StreamLabs feed.

 

 

How to schedule an event and bring your ChurchStreaming.TV Channel online to receive your incoming StreamLabs feed

In order for your ChurchStreaming.TV account to be able to receive your StreamLabs Feed, you will need to first bring your ChurchStreaming.TV channel online.

 

Your ChurchStreaming.TV channel is automatically brought online minutes prior to the start time of your event.

 

Streaming events must be scheduled at least 15 minutes in advance. Otherwise issues will occur.

 

To learn how to schedule an event, simply follow the steps outlined within our How to create a Streaming event help article.

 

 

Go Live!

1. 15 minutes prior to the start of your event, the Streaming Channel area of your ChurchStreaming.TV Dashboard will display a green indication that your Channel is online and ready to receive your stream

 

2. With your channel now online, from your StreamLabs app, simply click the "GO LIVE" button at the bottom of your screen to go live and begin streaming

 

 

How to schedule a Simulated Live Event

If you have pre-recorded videos containing alerts, emergency resources, or more you wish to broadcast automatically at scheduled intervals, simply follow the steps outlined in the following tutorial to accomplish this: How to schedule a Simulated Live events
 

Emergency Scenario FAQ's

  • Multiple factors including sudden power loss can result in your stream freezing. You can follow these steps to fix this issue:
    1. Power off your encoder for at least 15 seconds
    2. Turn your encoder back on
    3. If your issue persists, please examine your ChurchStreaming.TV account Dashboard to see if your emergency live event is still playing.
    4. If it is not:
      • IMPORTANT: Ensure that the start time you set as you follow the next step is set at least 15 minutes into the future.
      • Proceed to schedule a new event at least 15 minutes past the current with your settings as desired.



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