Sometimes when you experience downtime or intermittent issues with your live stream, it's necessary to run tests with what's happening on your network. We recommend running these tests below:
1) Speed test
You can run a speed test from your streaming account by logging into your dashboard and clicking the speed test icon in the upper right of your page. You can send us the upload and download speed via email.
2) MTR test
In order to troubleshoot a potential issue with your network connectivity, please run the appropriate MTR below for your platform. Then you can take a screenshot of the results and paste the screen shot (not a text copy and paste) into an email.
Download the MTR tool for Windows here.
Run MTR by entering -> origin1.ord.yourstreamlive.com
Download the MTR tool for Mac here.
Once installed click Utilities -> Terminal
Run MTR by entering -> mtr origin1.ord.yourstreamlive.com